prototoPrivacy Policy

This page describes what we collect when you use prototo and how we keep that data protected. We gather personal information from you when you register, verify your identity, deposit funds, place markets on Liga 1 or Piala AFF, or use our live-dealer tables and slot games. We also collect technical data about your device, IP address, and browsing activity to improve our platform's security and performance.

We at prototo take data protection seriously. We do not sell your personal information to third parties. We share your data only with payment processors (DANA, e-wallet, mobile banking, local payment, and bank partners), identity verification vendors, and service providers who assist us in operating prototo. All these partners agree to protect your data under confidentiality agreements.

Our servers may sit outside your jurisdiction, which means your data may be transferred across borders for processing and storage. By using prototo, you consent to this transfer. If you do not agree to cross-border data processing, you should not create an account on our platform.

What Data We Collect

We collect several categories of information when you use prototo. First, we collect identity data: your full legal name, date of birth, email address, phone number, and residential address. You provide this during account registration and verification.

Second, we collect financial data: your payment method details (e-wallet account, bank account number, or QRIS reference), deposit and withdrawal amounts, and transaction history. We also record which markets or games you engage with on prototo—whether you place bets on Liga 1 fixtures, play slots like Aviator or Sweet Bonanza, or join live roulette tables.

Third, we collect device and technical data: your IP address, device type and operating system, browser type, pages you visit, and how long you spend on prototo. We may also collect geolocation data to verify your jurisdiction and ensure we comply with local regulations.

Fourth, we collect identity verification documents when you first attempt to withdraw. You submit a photo or scan of your government-issued ID and proof of address. We store these documents securely for compliance and account recovery purposes.

Required vs. optional: We require your full name, email, and phone to open a prototo account. Address and identity documents are required for withdrawals. Gaming preferences and device data are collected automatically and cannot be opted out of if you use our platform.

How We Use Your Data

We use your personal information for several purposes. First, we use it to verify your identity and ensure you comply with our account terms and local regulations. This includes KYC (Know Your Customer) verification, anti-money laundering (AML) checks, and fraud detection.

Second, we use your data to process deposits and withdrawals. When you fund prototo via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or a bank virtual account (local payment, online payment, e-wallet, mobile banking), we share your name and account details with the payment provider to complete the transaction.

Third, we use technical data to improve prototo's performance and security. We analyze which games are popular (slots like Sweet Bonanza, live roulette, or football markets on Piala AFF), how users navigate our platform, and where technical issues occur. This helps us optimize our service.

Fourth, we use your contact information (email and phone) to send you account notifications, settlement confirmations, and important updates about prototo. You may receive marketing communications if you opt in, but you can unsubscribe at any time.

We do not sell your personal information to advertisers or data brokers. However, we do share your data with select third parties who help us operate prototo.

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment) receive your name, account details, and transaction amounts to process deposits and withdrawals.
Identity verification vendors: Third-party KYC and AML providers verify your government-issued ID and address proof. These vendors are contractually bound to delete your documents after verification is complete.
Hosting and analytics providers: We use cloud servers and analytics services to store prototo's data and analyze user behavior. These providers may be located outside your jurisdiction.
Customer support tools: Our support team uses helpdesk software to manage your inquiries and account recovery requests. Your support conversations are logged and accessible only to authorized prototo staff.
Legal compliance: If we receive a legal request from a government authority or law enforcement, we may disclose your information as required by law. We will notify you of such disclosure unless legally prohibited from doing so.

All third parties we work with sign data protection agreements. They may not use your information for any purpose other than providing services to prototo.

How Long We Keep Your Data

We retain your personal information as long as your prototo account is active. If you close your account and request deletion, we delete most personal data within 30 days, with the following exceptions:

We retain financial records (deposits, withdrawals, betting history) for at least seven years to comply with anti-money laundering regulations and tax obligations. We may also retain anonymized or aggregated data indefinitely for analytics and platform improvement. Identity verification documents are deleted within 90 days of successful verification, unless we are required to retain them by law.

Cookies and Tracking

We use cookies and similar tracking technologies on prototo to remember your login, store your preferences, and track your activity on our site. Essential cookies are necessary for prototo to function (e.g., session cookies for login). Analytics cookies help us understand how users interact with our platform.

Most browsers allow you to disable cookies, though doing so may limit prototo's functionality. We do not use third-party advertising cookies to track you across other websites.

Your Rights Under Our Privacy Policy

You have several rights regarding your data on prototo. You can request access to all personal information we hold about you. You can request correction if any data is inaccurate. You can request deletion of your personal information, subject to legal retention requirements.

You also have the right to request that we restrict how we process your data, to object to marketing communications, and to receive your data in a portable format if you wish to transfer it to another service.

To exercise any of these rights, contact our support team with your account details and your request. We will respond within 30 days.

Key privacy principles at prototo

We collect only the data necessary to verify your identity and process your prototo account.
We do not sell your personal information to third parties.
We share data with payment processors and verification vendors under confidentiality agreements.
You can request access, correction, or deletion of your data at any time.
We retain financial records for at least seven years for compliance and tax purposes.
Our data may be processed on servers outside your jurisdiction; you consent to this by using prototo.

Data Security and Breach Notification

We use industry-standard encryption and security practices to protect your data on prototo. Your login credentials are hashed and stored securely. Financial transactions are encrypted in transit using TLS/SSL protocols. Identity documents are stored on secure servers with limited access.

If we discover a security breach affecting your personal information, we will notify you by email within a reasonable timeframe and describe the steps we are taking to mitigate the breach. We will also report the breach to relevant regulatory authorities if required by law.

Updates to This Privacy Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email at the address registered on your prototo account. Your continued use of prototo after the effective date of the updated policy constitutes your acceptance of the changes.

Contact Us About Privacy

If you have questions about how we handle your data, concerns about a privacy matter, or wish to exercise your rights, contact our support team. We are available in English and Indonesian and will respond to privacy inquiries within 30 days.

By creating a prototo account and using our platform—whether you engage with football betting on Liga 1 and Piala AFF, play slots like Aviator or Gates of Olympus, join live-dealer tables, or use any other feature—you acknowledge that you have read and understood this privacy policy and consent to the collection and use of your data as described.