prototo Platform Account Terms

Account Opening and Registration on prototo

To register on prototo, you must provide your email address or phone number, create a password, and confirm your identity. We require your full legal name, date of birth, and residential address. These details allow us to verify your identity and ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.

We do not open accounts for users under the age of legal majority in their jurisdiction. Accounts must be registered in the name of a single natural person; we do not permit shared, corporate, or proxy accounts. If we discover that an account violates this requirement, we may suspend or close it without refund of remaining balance.

Once you register, we send a verification code to your email or phone. You must confirm this code within the timeframe we specify (typically within 24 hours). Until you complete email and phone verification, your account is limited and you cannot deposit or withdraw. Account verification on prototo is a mandatory step, not optional.

Identity Verification and Document Submission

After email and phone verification, we require identity document verification before you can withdraw funds from prototo. You must submit a photo or scan of a valid government-issued ID (national ID card, passport, or driver's license) and proof of your residential address (utility bill, bank statement, or government letter dated within the last 90 days).

We review identity documents to confirm your name, date of birth, and address match your prototo registration. This process typically takes a few hours to one business day. If we cannot verify your documents, we will notify you and ask for alternatives or clarification. If verification fails after multiple attempts, we may close your account.

We protect all submitted documents under our privacy policy. We do not share your identity information with third parties except where required by law or to fulfill our regulatory obligations.

Deposits and Withdrawals on prototo

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your prototo account within the timeframe indicated by your payment provider—typically minutes for e-wallets and a few hours for bank transfers.

We do not charge deposit fees. However, your payment provider may charge a fee, which we do not control or refund. You are responsible for verifying the fee schedule of your chosen payment method before you complete a deposit.

We reserve the right to hold a withdrawal for up to five business days if we detect suspicious activity on your account or if additional verification is required. This hold is a security measure to protect you and our platform from fraud and money laundering.

1. Request a withdrawal

   Navigate to your account dashboard and select "Withdraw." Enter the amount and confirm the destination payment method.

2. Verification check

   We verify your account status, identity documentation, and transaction history. If all checks pass, we proceed. If additional information is needed, we contact you.

3. Process withdrawal

   Once verified, we initiate the withdrawal to your payment method. You receive a confirmation email with your withdrawal reference number.

4. Funds arrive at your payment provider

   Your payment provider credits the funds to your account within their stated processing window. Times vary by provider and time of day.

Account Activity and Responsible Use on prototo

Your prototo account is for your personal use only. You may not share your login credentials, allow another person to access your account, or use your account to place wagers on behalf of someone else. You are fully responsible for all activity that occurs under your login.

We monitor accounts for signs of fraud, collusion, bonus abuse, or unlawful activity. If we detect suspicious patterns—such as rapid account opening and closure, money laundering indicators, or attempts to exploit our bonuses or promotions—we reserve the right to suspend or close your account and forfeit any remaining balance.

We do not permit use of automated tools, bots, or scripts to interact with prototo. Any attempt to interfere with our platform's functionality, scrape data, or circumvent our systems will result in immediate account closure.

Dispute Resolution and Complaints on prototo

If you dispute a settlement decision—for example, you believe a Liga 1 market was settled incorrectly or you experienced a technical issue on prototo—contact our support team immediately with your account details and the transaction or market reference. Our team will investigate and respond within one business day.

If we cannot resolve your complaint internally, you may request escalation to our management team. We will provide a final response within five business days of escalation.

For disputes that cannot be resolved through our internal process, we offer arbitration or mediation as an alternative. The specific process depends on your jurisdiction and applicable law. We will inform you of your options once we have exhausted our internal dispute resolution.

Jurisdiction and Service Availability

prototo's services are available only where local law permits online wagering and gaming. We do not operate in jurisdictions where such activities are prohibited by law. Users are responsible for verifying that their access to and use of prototo comply with their jurisdiction's applicable laws and regulations.

If you attempt to access prototo from a prohibited jurisdiction, we may block your access. If we discover that you have registered from or accessed prototo from a prohibited jurisdiction, we reserve the right to close your account and forfeit any remaining balance.

Our services are governed by the laws of the jurisdiction in which we operate. Any legal claims or disputes arising from your use of prototo are subject to the jurisdiction and venue of that location. By registering on prototo, you agree to submit to the jurisdiction and venue specified in our legal notice.

Intellectual Property and Content on prototo

All content on prototo—including the platform's design, software, game assets, logos, and written text—is our intellectual property or licensed to us by our suppliers. You may not copy, modify, distribute, or reproduce this content without our explicit written permission.

Your account and personal information remain your property. However, by using prototo, you grant us the right to process your personal data as described in our privacy policy and these terms.

Limitation of Liability

prototo provides our services on an "as-is" basis. We do not warrant that our platform is error-free, uninterrupted, or fit for a particular purpose. We are not liable for indirect, incidental, special, or consequential damages arising from your use of prototo—including lost profits, lost data, or business interruption—even if we have been informed of the possibility of such damages.

Our liability to you is limited to the amount of your account balance at the time the claim arises, or the amount you deposited in the past 12 months, whichever is smaller. This limitation applies to all claims arising from your use of prototo, whether based on contract, tort, or any other legal theory.

Changes to Our Terms

We may update these terms from time to time. If we make material changes, we will notify you by email at the address registered on your prototo account. Your continued use of prototo after the effective date of the updated terms constitutes your acceptance of the changes.

We encourage you to review these terms periodically to stay informed of any updates. If you do not agree with updated terms, you may close your account and request a withdrawal of your remaining balance.

Contact Us and Support on prototo

Our multilingual support team is available to answer questions about these terms, your account, deposits, withdrawals, or any aspect of prototo. You can reach us via in-app chat, email, or phone during standard business hours. We respond to account-related inquiries within one business day.

If you have a complaint or need to report fraudulent activity on your prototo account, contact our support team immediately. We will investigate and provide you with a response as soon as possible.

By using prototo, you acknowledge that you have read, understood, and agreed to be bound by these terms and all policies referenced herein. If you have any questions about our terms or your rights and obligations as a prototo user, our support team is ready to assist you.